Letter of complaint (HKDSE 2024 part A)

 

DSE 2024 sample

 

Part A

After seeing the advertisement below, you booked a one-night stay at the Seaside Hotel. However, you were not happy with your stay because the room was very different from what was shown on the hotel’s website.

 

Write an email to the hotel manager. In your email, you should explain:

-       Why you were disappointed; and

-       What you would like the manager to do

 

(Picture with a hotel room with seaview and a balcony)

 

WiFi room service air conditioning non-smoking

Book Now

$1700

$1580 per night

………….. ………….. ………….. ………….. ………….. ………….. ………….. ………….. ………….. …………..

 

 

Dear Hotel Manager,

 

My Unsatisfactory Hotel Stay

 

I am writing to express my profound (deep) disappointment with my recent stay at your seaside hotel on May 25-26, 2024. I had booked a one-night stay based on the advertisement I saw, which promised a room with a balcony and stunning_ (really good) ocean view. To my disbelief_ (不相信), the room I was assigned was nothing like the one described in the misleading (誤導性的) advertisement.

 

Firstly, the so-called "ocean view" advertised was nothing more than a partial view of the sea, obstructed_ (阻礙) by a tall 60-storey skyscraper right in front of the hotel. This was totally different from the breathtaking panorama_ (全景) I had been promised in the picture. Equally disappointing was the narrow balcony, which could for me to even stand comfortably. The flimsy barely fit two small chairs, let alone_ room railing felt so unstable __that__ for a moment I thought I was going to slip and fall to my death.

 

To make _matters__ worse, the room service during my stay was completely unacceptable. I had ordered a simple breakfast tray, expecting a satisfactory meal to start my day. Yet, my day was completely ruined as I was kept waiting for at least 2 hours. The food did arrive eventually, but the quality left much to be desired. The scrambled eggs were icy cold and rubbery, while the fruit was clearly stale. To my utter disgust, mold黴菌 was visible on the slices of apple. 

 

The final thing that was utterly dissatisfying (不令人滿意的) was the malfunctioning of the air conditioner. You had to note that the temperature outside was over 35 degree Celsius. I turned on the air conditioner first thing when I entered my room. Yet, despite numerous attempts to adjust the temperature, the stuffy room remained boiling hot, which totally ruined my stay. I was sleep-deprived at night, tossing and turning because of this.

 

Due to the significant discrepancy (差異) between the advertised room and the one I was provided, I would like to request a full refund for the stay. Additionally (Also), I would greatly appreciate it if a c_omplimentary_ (free) night's stay on a future visit (of course without the aforementioned problems) as a way to make up for the unsatisfactory experience. If I do not hear favorably from you, I may consider reporting this incident to the Consumer Council.

 

Yours faithfully,

Chris Wong